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Refund and Returns Policy

Returns & Exchanges

At Dors, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

You may request a return or exchange within 14 days of receiving your order, provided that the item meets the conditions below.

Return Conditions

To be eligible for a return or exchange:

Proof of purchase or order confirmation is required

The item must be unused, unworn, and in its original condition

All original tags and packaging must be attached

The item must not show signs of damage, washing, or alteration

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return or exchange, including:

Customized or personalized products

Sale or clearance items

Accessories and undergarments

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.

If approved:

Shipping fees are non-refundable unless the item received was damaged or incorrect.

Exchanges

We accept exchanges for:

Exchange requests are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

We will arrange a replacement or refund as quickly as possible.

Return Shipping

Customers may be responsible for return shipping costs unless:

We recommend using a trackable shipping service for returns.

How to Request a Return

To start a return or exchange request, contact our support team with:

Email: info@dorsstore.com
Phone: +20 1505468456

Contact Us

If you have any questions regarding our Refund & Returns Policy, please contact us anytime.

Thank you for shopping with Dors.